Note: This is not a paper. All I need is to answer the questions. Clear and short.
CASE STUDY 10: A Job for Laurie
Laurie
Willer has a bachelor’s degree in marketing and has just graduated with
an MPA in public affairs from a top ranked school. To earn money during
her undergraduate years, Laurie worked part time every summer as a
claims processor at the Department of Workforce Development. She also
worked an internship at Lilly Pharmaceutical Company during her
undergraduate senior year. Both jobs had been interesting, but Laurie
particularly liked working at the Department of Workforce Development.
Although her work there as a claims processor was monotonous at times,
she felt a sense of reward helping people find jobs. In fact, it was
that satisfaction that led Laurie to start on her master’s degree and to
consider a different career path. With her MPA now in hand, Laurie has
to think seriously about her career. Looking over the jobs posted at the
University Career Center Laurie is still not sure what she is looking
for in a career. On the bulletin board she reads over job descriptions
for openings in three different positions, one in government, one for a
Nonprofit organization, and one large For-profit company.
Discussion Questions
As you read through the job postings, consider the following:
- What types of individuals are attracted to each of these jobs? What types of individuals are ill-suited for each of these jobs?
- What motivation-related challenges can you identify for each job?
- What motives and incentives do you think are specific to each organization?
- How would you describe the culture of each organization?
- Identify dependencies for each organization.
- In what ways are each of these organizations likely to change over the next few years?
- Provide some recommendations to successful organizational transformation?
- How clear are the mission and goals of each organization?
- Do the job descriptions adequately clarify the candidate’s responsibilities?
- Is there a specific type of leader that you would expect to be successful in Job 1 (the public service)?
- What factors are likely to affect a person’s performance in each job?
Job 1: Public Service
Agency: Dept of Workforce Development Job Title: Supervisor Claims Taker
Job ID: 5666
Apply Before: 09/23/2009
Location: Harding County
Education Required: Bachelor’s Degree
Full Time
Regular
Salary: $44,500 starting
Job
Description: Supervisor will work in Employment Security Division
overseeing representatives receiving and processing compensation
benefits provided by various state and federal laws. Completed work is
spot-checked for technical accuracy.
Duties: Hire and train three new claims takers
Report
weekly on productivity of existing office staff of twelve claims
takers. Increase productivity of existing staff by 10 percent over a
twelve-month period.
Description of staff responsibilities for
employees that will be under your supervision: works at counter from
8:00 A.M. until 4:30 P.M. and takes initial and continued claims for
unemployment compensation benefits; interviews claimants to obtain work
history necessary to determine the type of claim to be filed; assists
claimants in completing necessary forms required to file for
unemployment compensation benefits; reviews forms for completeness,
questions claimant in order to obtain information required by law and in
order to determine that he has been available for work; posts claim
balances on claimant record card and purges expired claims from files;
prepares a variety of forms used for processing benefit payments such as
pay authorization forms, change of name, and/ or address forms, tracer
forms for non-receipted checks, and transfer forms for claims records
between local offices; prepares correspondence concerning claimant
information and compensation status; and performs related work as
required.
Supervisor applies established guidelines that are
applicable to individual situations. Most guidelines are received in
written form, but judgment is required in determining types of claims
that should be filed. Supervisors are also expected to be available for
technical guidance and to spot-check completed work for technical
accuracy. Errors are not easily detected and will result in delay in the
processing of claims, causing possible incorrect payments and
inconvenience to claimant.
Personal Work Relationships: Contacts
are with local office staff, claimants, and employers in order to
explain unemployment insurance programs available in order to effect
payment of claims.
The State of Indiana is an Equal Opportunity Employer.
Job 2: Full Time Program Coordinator, Mother-Daughter Program
Program
Description: Mother-Daughter is a program designed to empower Latina
girls to continue their education through high school and beyond by
helping them to value the importance of education, develop self-esteem,
foster supportive relationships, and explore future dreams and goals.
Job Description: Coordinate, manage, implement, and evaluate the Mother-Daughter program at three to four middle schools.
Salary is commensurate with qualifications and experience. La Plaza is an Equal Opportunity Employer.
Specific Duties:
Develop annual goals and objectives and update or develop program materials
Organize, plan, and implement group sessions with students and monthly meetings with the girls and their mothers
Conduct
home visits and maintain contact with participants and their mothers;
offer referrals to community services and enrichment opportunities
Implement a mentor program (including recruiting, training, and supporting mentors)
Develop relationships and communicate with partner schools and community partners
Monitor academic progress of students
Research and schedule community service activities and educational field trips
Encourage continuing education support for the mothers, such as enrollment in English, GED classes, or other courses
Coordinate program recruitment
Maintain records of participants, activities, evaluations and events
Supervise and mentor college interns
Be available some evenings and at least one Saturday per month
Perform other duties as requested
Qualifications:
Bachelors degree in social work, education, or related field; ability
to lead and motivate youth; experience in facilitating groups. Applicant
should be committed, responsible, enthusiastic, organized, and
energetic.
Job 3: Associate Brand Manager-Lilly Pharmaceutical
Location: Indianapolis
Education Required: Bachelors degree
Functional Area: Marketing
Company
Description: For more than 130 years, Lilly has been dedicated to
meeting the health care needs of people in the United States and around
the world. We address these needs primarily by developing innovative
medicines—investing a higher percentage of our sales in research and
development than any other major pharmaceutical company. If you are
interested in being considered for employment with a “Best in Class”
Pharmaceutical company, please review the following opportunity:
Job
Description: This position is responsible for Lilly USA Multicultural
Consumer marketing strategy, planning, and implementation across all
brands. Transformational efforts include ensuring that diverse
populations are appropriately represented in emotional insights
discovery, consumer segmentation, white card development, campaign
development, media or channel strategy and planning, implementation, and
measurement. This position reports to the Director of Consumer
Transformation, Lilly USA.
Key Objectives or Deliverables:
Redefine
the Lilly approach to multicultural marketing from tactics and
translations to holistic strategies and plans that are a natural
extension of brands strategies
Lead development of multicultural
consumer strategies and marketing plans, including insights,
segmentation, white card, campaign, media or channel strategy, and
planning
Be accountable for multicultural funding, plan implementation, and business results
Ensure that all multicultural consumer efforts are insight- and data-driven, and deliver against specific brand objectives
Foster
productive multicultural agency relationships (including ownership of
the AORs) and manage integration among agency partners
Collaborate
in the development of consumer marketing capabilities within Lilly USA;
lead development of the multicultural marketing capabilities
Ensure that a multicultural consumer perspective is represented in clinical trials and label development
Develop as appropriate DDMAC pre-clearance strategy and implementation for multicultural initiatives
Collaborate with market research colleagues to deliver a meaningful multicultural measurement plan and specific consumer metrics
Minimum Requirements:
Bachelors degree
Proven track record in marketing strategy and planning, advertising and media
Breadth and depth of agency management experience
Qualified
candidates must be legally authorized to be employed in the United
States. Lilly does not anticipate providing sponsorship for employment
visa status (for example, H-1B or TN status) for this employment
position.
Additional Skills or Preferences:
Alliance or partnership management experience
Demonstrated leadership
Critical thinking skills (strategic, analytical, creative)
Effective communication skills
Ability to achieve results with others
Relationship management skills
Experience on both client and agency side a plus
MBA preferred
Other Considerations:
Travel: 15 percent.
Lilly
credits its exceptional employees for its successes, and knows that the
key to ongoing achievement lies in attracting and retaining the best
people. A company rich in heritage, Lilly employs individuals, conducts
research, and markets products worldwide. By providing for the unmet
needs of our customers through a continuous stream of innovation, we
will outgrow all competitors.
Lilly earns consistent and wide
recognition for creating an exceptional work environment while
maintaining our highly regarded reputation in the pharmaceutical
industry and community:
Fortune Most Globally Admired Companies
Fortune Top Companies for Leaders in North America
Chronicle of Philanthropy Most Generous Companies in the U.S.
Business Week Magazine Best Places to Launch a Career
Information Week 500 Most Innovative Users of Technology
Science magazine Best Companies for Scientists
The Scientist Best Places to Work in the Industry
Black Enterprise Top 40 Companies for Diversity