1. If a manager wants to implement team building approach, what does he or she need to learn?
A. The new management role of being a coach or a captain of a team
B. The art of constant surveillance
C. Sustaining the responsibility of getting the job done by oneself
D. Maintaining a tight control over the group
2. Which of the following constitutes an effective feedback?
A. Giving opinions
B. Dealing with descriptions
C. Offering judgments
D. Operating from perceptions
3. According to Graves s seven value levels, very few people stay in the _______ level past infancy.
A. Tribalism
B. Reaction
C. Existentialism
D. Egocentrism
4. Which of the following steps will elicit a meaningful feedback from a passive person?
A. Confront the person
B. Engage in a small talk to fill the uncomfortable empty pauses during a discussion
C. Set time limits
D. Ask close-ended questions
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